When the Room Goes Sideways
The pass is stacking, the floor is guessing, and nobody is running the room. Hospitality crisis is not one catastrophic event, it is a cascade watched live by everyone sitting in it.
Five exits, and more crashes than most people will admit to.
Nearly four decades optimising businesses, growing them fast and preparing them for a strategic exit. My own, and other people’s. The wins and the wrecks pointed at the same thing: the patterns that decide it are behavioural, so they can be changed. That is what I write about here.
From the writing
All of the writingHire the Spark, Teach the Skill: The Selection Problem Hiding in the Labour Problem
You can teach a person with the spark to run a PMS. You cannot teach a PMS operator to develop the spark. Most operators have built funnels that select hard for the wrong one, then declare a labour shortage.
The questions you will be asked, in the order they will be asked
The order is the method. The cheap questions come first because they are the ones you cannot rehearse.
Hire Anyone. Import Nothing.
The four kinds of business owner, why three of them were manufactured at national scale, and the four-minute test that tells you which one you actually are.
My Way of Being
I get up every morning
to transform how the world works,
to align business and pleasure as mutually inclusive,
so that more people live life and business
on purpose, with passion.
Some of the things I’m personally passionate about, beyond the work.
Be, without thinking.
No judgement of self or others, and no arguing with reality. Most of what we call perception is interpretation. It is what it is.
Spirituality.
Call it God, Allah, spirit, or source; the label makes no difference to me. We each have our own path. This is an insight into mine.
Purpose in action.
The world already holds enough for every person to live well. The shortage is not resources, it is distribution, and giving is how I work on my end of it.
Education, re-imagined.
Even the systems that call themselves future-focused are building for a world that will be gone in 30 years. I’ve imagined something that meets the one that’s coming.
Talks
See the talks- Ownership Is a Tolerance IssueWhy most culture problems are actually standards problems.
- Experience as the Operating SystemTotal QX™ applied to service-led businesses where experience is the asset that compounds.
- The Operator on the BoardWhat a working board director actually contributes.
- When the Board Fails the CompanyA decade of board observation across PE-backed and public-company settings.
- What Are We Passing On?From The Inheritance Manifesto: intergenerational transmission as the most consequential work any society does.
Bookings are by direct enquiry. I do not appear on speaker bureaus.