Hire Anyone. Import Nothing.
The four kinds of business owner, why three of them were manufactured at national scale, and the four-minute test that tells you which one you actually are.
Writing.
Essays, frameworks, and field notes from nearly four decades of building, backing, and selling businesses.
Indispensable Is Not a Compliment
Being across everything feels like leadership and prices like risk. Why owner dependency is a standards failure before it is ever a valuation problem.
No Neutral Ground
There are only two playbooks and you are running one of them right now. Not the one in the strategy document. The one your people actually experience.
Hire the Spark, Teach the Skill: The Selection Problem Hiding in the Labour Problem
You can teach a person with the spark to run a PMS. You cannot teach a PMS operator to develop the spark. Most operators have built funnels that select hard for the wrong one, then declare a labour shortage.
The Gap Between Promise and Delivery
Nothing is catastrophic. Everything is slightly off, and it compounds across a service until the guest leaves unconvinced. Destabilisation is not the absence of effort, it is the absence of architecture.
Hotel or Accommodation: Most Operators Have Already Chosen and Won't Admit It
The positioning is hotel. The rate is hotel. The deck the operators show their investors is hotel. The actual service layer is accommodation with extra furniture.
The questions you will be asked, in the order they will be asked
The order is the method. The cheap questions come first because they are the ones you cannot rehearse.
They Are Not Buying the Venue. They Are Pricing Your Absence.
A buyer is not paying for last year's covers. They are pricing whether your hospitality business survives without you. What actually sets the number.
What the person across the table is actually looking at
They're not buying your revenue. They're pricing the risk that it walks out of the door with you.
Creative Catalysts: Driving Business Optimisation Through Innovative Ideation
Explore the crucial role of innovative thinking in business optimisation. Discover strategies for effective ideation and learn how innovation can lead to increased productivity, competitive advantage, and customer satisfaction.
The Interconnection of Optimisation and Innovation in Business
Explore the interconnected world of optimisation and innovation in business. Discover how these twin forces of efficiency and creativity drive each other, shaping a dynamic corporate landscape. Read now for insights on balancing these crucial processes.
Choosing Wisely: The Role of Ockham's Razor in Selecting a Business Coach
Navigate the process of choosing the right business coach with the simplicity of Ockham's Razor. Our latest blog guides you through a clear, focused approach to finding the coach that best suits your business needs.
Your Wellness Programme Is an Alibi
A controlled trial across nearly thirty-three thousand workers moved none of the numbers the programme was sold to move. It was never the answer to the question the leader was avoiding.
The Unproductive Hours
The hours that produce judgement look, from the outside, like nothing happening. AI offers a way to skip them, and the people accepting the offer cannot know what they are giving up.
The Engineered Tribe
Why the topics you're told never to discuss are precisely the ones engineered to divide you, and what that has to do with the standards inside your business.
The Chairman They Ordered
BP went looking for a relentless, controlling, performance-obsessed operator, then expressed shock when he turned out to be relentless and controlling. The surprise is not credible.
Subordinated: The Budget That Came for Everyone Except You
The 2026 Budget gave the median Australian taxpayer $250, deferred to 2027-28. Here is what every other constituency received in the same document.
The Captured Boardroom
There is one question worth asking of any document of consequence that lands on your desk, before any other. Whose salary was the writer drawing while writing it?
Cui Bono, In Slow Motion: Pattern Recognition Is the Senior Operator's Edge
Creatine has been on the shelf since 1993. Every channel started selling it to you inside the same six-month window. The question is not the supplement. It is what produced the timing.
Died Of AI
Three named researchers used a tool to bypass an Apple defence in five days. Three publications gave the credit to the tool. That gap is the story, and the same trick has been run before.
Dead Right. Nobody Killed Barnaby Jack.
He proved a pacemaker could be stopped from fifty feet away. Seven days before he was due on stage to show how, he was dead.
Older Than the Lab Coat
The official sources have been caught lying too often to count, and the alternative space is run by the same architecture. How to read both halves of a compromised field.
The 6Ps Framework - How to Stop Bleeding Energy and Start Leading with Precision
Capable operators bleeding energy through indecision, distraction, and dilution. The problem is not capacity. It is circuitry.
The Freedom Trap
How Self-Evident Rights Become Self-Imposed Chains
The Power of No: Knowing When to Say No
Knowing when to say no is more powerful than saying yes to everything and trying to work it out later. How to protect your focus so you are ready for the opportunities that genuinely serve your business.
Be Honest and Tell the Real Story
Investors see through a polished story, and being honest about the real state of your business carries as much weight for you as for any pitch. The ways founders fool themselves, and how to stop.
Know Your Numbers: The Key to Business Success
The health of any business comes back to its numbers, and they are not something you simply hand to the accountant. The live, real-world figures every owner and leader needs at their fingertips.
Are You Loved Or Just Less Annoying? Be Both And Work On The Latter!
Discover how businesses can foster customer loyalty and reduce annoyance to thrive. From the love Apple and Google inspire to strategies for less beloved industries, learn how balancing affection and practical improvements can create a brand people advocate for and remain loyal to.
The Recipe and Ingredients of Business Excellence
Discover the essential steps to create a thriving business and learn how the meticulous process of preparing a dish mirrors the strategic approach needed in business to ensure growth, sustainability, and customer satisfaction. Perfect for entrepreneurs and business owners looking for innovative strategies to scale their operations.
Crafting Memorable Moments in Every Customer Interaction with Touchpoint Experience Design
Discover how Touchpoint Experience Design™ (TXD™) revolutionises customer service by turning every interaction into an unforgettable journey, enhancing brand loyalty and emotional connections.
