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August 6, 2024
Are You Loved Or Just Less Annoying? Be Both And Work On The Latter!

Discover how businesses can foster customer loyalty and reduce annoyance to thrive. From the love Apple and Google inspire to strategies for less beloved industries, learn how balancing affection and practical improvements can create a brand people advocate for and remain loyal to.

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February 10, 2024
Crafting Memorable Moments in Every Customer Interaction with Touchpoint Experience Design

Discover how Touchpoint Experience Design (TXD) revolutionises customer service by turning every interaction into an unforgettable journey, enhancing brand loyalty and emotional connections.

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